Privacy Policy Fagabet – Your Data is Fully Protected

Fagabet values the privacy of every individual who uses our platform. As an online betting platform serving players in Malaysia, we understand that member trust is our most valuable asset — and that trust begins with transparent and responsible handling of personal data.

This Privacy Policy clearly explains how Fagabet collects, stores, processes, and protects your personal data when you use our platform — whether through the website, mobile app, or any communication channel we provide. It also explains your rights regarding that personal data and how you may exercise them.

By registering as a Fagabet member or continuing to use our platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us with any questions.

Fagabet collects various types of personal data depending on how you interact with our platform. Below is a summary of the data types we collect and the purpose of collection:

We only collect data that is strictly necessary for platform operations. fagabet does not collect sensitive information such as biometric data, medical records or political views.

The personal data we collect is used solely for purposes related to the operation of the Fagabet platform and the services we provide. We do not use your data for any unrelated purpose or in any way that may be detrimental to you. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying and managing your member account, including the KYC process that ensures account security and confirms your identity.
• Transaction Processing: Processing all deposits and withdrawals accurately and securely. Your financial information is used solely to facilitate transactions between your account and your chosen payment method.
• Platform Security: Detecting and preventing fraud, multi-account usage, system manipulation and any suspicious activity that may harm the platform or other members.
• Customer Support: Helping you resolve issues, answer inquiries and provide the assistance you need through our support channels.
• Service Communications: Sending important notifications related to your account, transactions, changes to terms or security information you need to be aware of.
• Product Improvement: Analyzing usage patterns in aggregate (not individually) to improve the interface, platform performance and overall gaming experience.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to our platform operations, including reporting requirements set by the relevant authorities.

Fagabet uses high-grade technology infrastructure to ensure your personal data is stored securely and protected against unauthorised access, disclosure, or accidental loss.

All data transmitted between your device and fagabet's servers is protected by 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia. Data stored in our databases is also encrypted with additional layers of protection, ensuring your information remains unreadable even in the event of an unexpected breach.

• Fagabet servers are protected by industry-grade firewalls that monitor all inbound and outbound traffic.
• Access to members' personal data on our end is strictly limited — only staff who genuinely require it to carry out their authorised duties are granted access.
• All staff with access to members' personal data are required to sign confidentiality agreements and undergo regular data protection training.
• Fagabet conducts regular security audits to identify and address any vulnerabilities in our systems.

Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected — typically throughout your active membership and for an additional period required by law following account closure.

Fagabet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is a non-negotiable commitment. However, in certain limited situations, we may need to share some of your data with the following parties:

• Payment Service Providers: To process deposits and withdrawals, we need to share the required transaction information with banks, e-wallet operators, and approved payment gateway providers. This sharing is kept to a minimum and limited strictly to the information needed to complete the transaction.
• Technology Providers: Third parties providing technical services such as server hosting, analytics and data processing may have access to data in a limited capacity under strict confidentiality agreements.
• Legal Authorities: When required by law or court order, Fagabet may disclose personal data to the relevant authorities. We will inform you of any such request where permitted by law.
• Anti-Fraud Agency: For fraud prevention and security purposes, fagabet works with industry security platforms to detect and prevent suspicious activity.

The fagabet platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and ensure the security of your login session. Cookies are small text files stored in your browser when you visit our platform.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as maintaining your login session and enabling in-platform navigation. These cookies cannot be disabled as they are fundamental to platform operations.
• Performance Cookies: Used to gather information on how users interact with our platform in a non-personally identifiable format. This information helps us improve how the platform functions.
• Functional Cookies: Allowing the platform to remember your preferences such as language, currency and display settings to deliver a more personalized experience.
• Security Cookies: Used to detect suspicious login attempts, prevent cross-site request forgery (CSRF), and protect your account from security threats.

You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality and your gaming experience on Fagabet.

As a data subject, you have several protected rights regarding your personal data held by fagabet. We respect these rights and will assist you in exercising each of the following:

To exercise any of the rights above, please contact the fagabet support team via live chat or email. We will process your request within 30 business days. Please note that certain rights may be subject to specific exemptions based on legal requirements or legitimate security interests.

Fagabet is a platform open exclusively to individuals aged 18 and above. We do not knowingly collect, store, or process any personal data relating to minors.

If we discover that personal data belonging to someone under the age of 18 has been collected without proper verification, we will take immediate action to delete that data and close the associated account. If you believe your child or any minor has registered on fagabet, please contact us immediately via live chat so we can take the appropriate action.

Fagabet may update this Privacy Policy from time to time to reflect changes in our operational practices, relevant legal developments, or improvements in how we handle members' personal data.

When material changes occur, we will notify you through:

• A clear in-platform notification on fagabet when you log in after the changes take effect.
• Email notification to the address registered in your account for significant changes.
• Updating the "Last Updated" date at the top of this page with the latest version number.

Continued use of the fagabet platform after the effective date of the updated policy indicates that you have reviewed and agreed to the changes. We encourage you to check this page periodically to stay informed on how we protect your privacy.

If you have any questions, concerns or complaints regarding how fagabet handles your personal data, or if you wish to exercise any of the rights stated in this policy, please contact us through the following channels:

• Live Chat: The fastest way to get immediate help. Available within the Fagabet platform 24 hours a day, 7 days a week.
• Email: [email protected] — for written inquiries requiring an official record.

For requests related to data rights such as access, correction, or deletion, please clearly state the type of request and include the information required to verify your identity. This is a necessary security measure to ensure we only disclose or modify data to the legitimate account holder.

Our team will endeavor to respond to all privacy-related inquiries within 14 business days of receipt. For more complex privacy matters, the response period may take up to 30 business days.